Last updated 16 October 2026

Help & support

Answers to the most common questions, and how to reach us when they are not enough.

Contact us

Email [email protected] and a real person will reply.

Write from the email address on your Tarnished account if you can, and include your username, so we can find your account.
Say what you were doing, what you expected and what happened instead. A screenshot, and whether you were on the web or the Android app, help a lot.
For a payment, include the Razorpay payment ID (it starts with pay_) from your receipt.
Never send your password or an email code. We will never ask for them.

Sign in with your username or your account’s email address, or choose Continue with Google.
Continue with Google connects your Google account to the Tarnished account with the same Gmail or Google Workspace address. If there is none, it creates one: your username comes from your email address, and the account has no password until you set one with the forgot-password link. You can then sign in either way.
Forgot your username or password? Choose the forgot-password link on the sign-in page and enter your account’s email address. We email a 6-digit code that works for 10 minutes, together with your username.
No code? Check your spam or promotions folder. You can ask for a new code after a minute; the newest code is the one that works. After several wrong codes, the form asks you to wait before trying again.
If you no longer have access to your account’s email address, email us from another address with your username and anything that shows the account is yours.

See your plan, change it or cancel from Plan & billing in your profile menu. Cancelling keeps your access to the end of the period you paid for; you can instead end it immediately.
Payments go through Razorpay. Upgrades take effect straight away and you pay only the difference for the rest of the period. Payments are not refunded for unused time.
Paid but your plan did not change? It usually updates within a minute or two. If it has not after that, email us with the Razorpay payment ID.
Without a plan or trial your account is read-only: everything you logged stays viewable and exportable.

New accounts may get one free trial per person when they verify their email. It includes every Max feature except the AI training review, in the web app only: the Android app is included with paid plans. It needs no card and never turns into a paid plan.
A trial can be declined, for example when one was already used with the same inbox or device. That never affects buying a plan, and we cannot share why a trial was declined.

Export everything you have tracked as a JSON file from Plan & billing, whatever your plan.
Delete your account from your profile menu. You have 7 days to change your mind by signing in and choosing Restore account. If you cannot sign in at all, email us from the account’s email address.
The Privacy Policy explains what we store and for how long.

Rest timer alerts: allow notifications for Tarnished when asked. On a locked phone the alert arrives when you unlock it; the countdown itself always keeps time.
A page looks wrong or out of date: reload it, then sign out and in again. If it persists, email us what you see.
Found a security problem? Email us with “Security” in the subject and please do not share it publicly until we have fixed it.